Returns & Refunds policy

You are entitled to claim a refund for your order within 48 hours with a proper reason for doing

The deadline is from the date you receive the goods or on which a third party you have appointed, such as a carrier like Easy Coach, G4s, and others alike, takes possession of the product delivered.

To exercise your right, you must inform us of your decision using a clear statement.

You can inform us of your decision by e-mailing info@bibaenterprises.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

For the goods to be eligible for a return, please make sure that:

• The goods were purchased from us.

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods was according to your specifications or personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example, goods that deteriorate rapidly, products that have been in skin-contact of user/patient, or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Avon Centre, Enterprise Road, Nairobi

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us info@bibaenterprises.com